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Pricing Plans

Free

$0/month
  • 10,000 traces/month
  • 7-day retention
  • 1 project
  • Community support

Pro

$49/month
  • 100,000 traces/month
  • 30-day retention
  • Unlimited projects
  • Email support
  • Custom dashboards

Enterprise

Custom
  • Unlimited traces
  • Custom retention
  • SSO/SAML
  • Dedicated support
  • SLA guarantee

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What Counts as a Trace?

A trace represents one logical operation, which may contain multiple spans. For example: 
1 trace = user-request
├── span: validate-input
├── span: openai.chat.completions (LLM call)
├── span: process-response
└── span: save-to-db
This entire operation counts as 1 trace, not 4.

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Usage-Based Pricing

For high-volume users, we offer usage-based pricing:
Traces/monthPrice per 1,000 traces
Up to 100K$0.50
100K - 1M$0.40
1M - 10M$0.30
10M+Contact us

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Billing Cycle

  • Monthly billing on the anniversary of your subscription
  • Usage calculated at end of billing period
  • Overages billed at usage-based rates

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Payment Methods

We accept:
  • Credit/debit cards (Visa, Mastercard, Amex)
  • Bank transfer (Enterprise)
  • Wire transfer (Enterprise)

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Viewing Your Bill

  1. Go to the Dashboard
  2. Click Settings > Billing
  3. View:
    • Current plan
    • Usage this period
    • Payment history
    • Invoices

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Changing Plans

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Upgrading

  1. Go to Settings > Billing
  2. Click Change Plan
  3. Select new plan
  4. Confirm payment method
Upgrades take effect immediately. You’ll be charged a prorated amount for the remainder of the billing period.

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Downgrading

  1. Go to Settings > Billing
  2. Click Change Plan
  3. Select new plan
Downgrades take effect at the end of your current billing period. Make sure your usage fits within the new plan’s limits.

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Cancellation

To cancel your subscription:
  1. Go to Settings > Billing
  2. Click Cancel Subscription
  3. Confirm cancellation
Your account will remain active until the end of the current billing period. Data will be retained for 30 days after cancellation.

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Invoices

Invoices are generated monthly and available in PDF format. They include:
  • Billing period
  • Plan charges
  • Usage charges (if applicable)
  • Tax (if applicable)
  • Total amount
Download invoices from Settings > Billing > Invoices.

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Tax Information

  • Prices are exclusive of tax
  • Tax is calculated based on your billing address
  • For EU customers: VAT is applied
  • For US customers: Sales tax may apply based on state
  • Tax-exempt? Contact support with documentation

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Questions?

Contact Support

Have billing questions? Our team is here to help.

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Next Steps

Usage Limits

Understand and manage usage limits

Cost Tracking

Track your AI spend