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Finance manages Business balances, posted revenue, verification, payout accounts, and payout requests.

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Review total and available balances

Finance separates two figures: When some USD is still clearing, Finance shows the withheld amount and may show its next estimated availability time. The estimate does not release funds by itself: availability changes only after settlement is confirmed. Refunded or disputed orders remain withheld instead of becoming requestable. The available USD component is based on posted Finance transactions. Each eligible platform-collected Card / USD sale records:
  • the gross amount paid by the buyer;
  • the applicable Anyway fee;
  • the net amount owed to your business; and
  • the related order ID.
When checking the records, use the fee posted for the completed order; do not calculate it from a hard-coded rate.
The Business totals do not include organization Credits or funds allocated to Agent Wallets. Only the available USD component can fund a USD payout request; USDC and USDT do not increase the bank payout limit.
Financial posting happens after the order is paid, so a new transaction can take a short time to appear. If payout availability cannot be calculated safely, Finance shows it as unavailable and blocks a new request instead of estimating a larger amount.

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Payout readiness

You need both of the following:
  • an Approved business verification; and
  • at least one active payout account.
These are separate setup steps. Completing one does not complete the other.

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Supported payout accounts

Finance balances and payout requests remain in USD for every account type. A Hong Kong USD or HKD account identifies the currency used for the manual bank transfer. It does not create an HKD balance or automatically exchange funds. You can save multiple accounts. Adding a new one does not replace an existing account. Removing an account prevents it from being used for a new payout request. Historical payout requests keep their masked account reference.
Enter payout details only in the secure Finance form. Never send full account information through email, chat, support tickets, or screenshots.

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Request a USD payout

1

Check your available balance

Review the available USD amount shown in Finance. The total balance is not the payout limit.
2

Meet the minimum

The minimum payout request is $50 USD.
3

Choose an account

Select one active saved payout account. Its receiving route does not change the USD payout amount.
4

Submit the request

Optionally add a merchant note of up to 200 characters, then confirm.
5

Follow the status

Follow the request in Finance as its status changes.

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Payout request states

Paid and rejected requests are final. If a request is rejected, review the available information and contact support before creating a replacement request.